🌿 Refunds & Returns Policy 🌿

At artisanbay, we take pride in every handcrafted wooden wall art panel we create. Each piece is made with care, passion, and natural materials, ensuring you receive a truly unique work of art. However, if something isn’t quite right, we’re here to help!

🕒 14-Day Return Policy

Due to the handcrafted nature of our products, we offer a 14-day return window from the date your order is delivered. If you’d like to return or exchange an item, please review the following guidelines:

✅ Eligibility for Returns

  • Items must be in their original condition — undamaged, unaltered, and unmounted.
  • The piece must be returned in its original packaging to prevent damage during transit.
  • Custom or made-to-order panels (e.g., personalized designs, specific dimensions) are non-refundable unless they arrive damaged or defective.

🚫 Items Not Eligible for Return

  • Customized or personalized wall art.
  • Sale or clearance items.
  • Items damaged due to improper handling after delivery.

💳 Refund Process

  1. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  2. If approved, a refund will be processed to your original payment method within 5-7 business days.
  3. Please note: original shipping fees are non-refundable unless the return is due to a damaged or defective item.

🔄 Exchanges

If you’d like to exchange your wall art for another piece, we’re happy to assist! Exchanges follow the 14-day return policy and are subject to availability.

📦 How to Return Your Item

  1. Contact Us: Email us at [support email] or use our contact form with your order number and reason for the return.
  2. Prepare Your Package: Carefully repack the item in its original packaging to avoid damage during transit.
  3. Ship It Back: We’ll provide you with the return address upon approval. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

🛠 Damaged or Defective Items

We take extra care to package our wooden art securely, but if your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will offer either:

  • A full refund, or
  • A replacement piece (if available), including coverage of return shipping costs.

❓ Questions?

We’re here to help! If you have any questions about our Refunds & Returns Policy, feel free to reach out at [email protected]. At artisanbay, your satisfaction and love for our handcrafted art mean the world to us. 💚

This policy emphasizes the handcrafted nature of the product while ensuring customers feel supported and protected. Would you like any adjustments to this? 😊